SHIPPING & RETURNS

 

Shipping Information

All orders are shipped from Norway

All orders above NOK 500 enjoy free shipping, use code FREESHIP500

Norway: NOK 49 Flat Rate
Please allow 1 to 4 business days

Within Nordic Region: NOK 49 and up
Please allow 3 to 5 business days

Rest of Europe: NOK 165 and up
Please allow 4 to
10 business days

 

Easy Returns & Exchanges

You are entitled to an exchange or refund within 14 days of your purchase. Please note that the product must be returned unused/undamaged, in original packaging including all tags. In case of refund neither the original shipping cost nor the return shipping cost will be repaid. Return shipping costs are the responsibility of the customer.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you are shipping an item over NOK 500 you should consider using a trackable shipping service or purchasing shipping insurance. We don´t guarantee that we will receive your return item.

To start a return process please email love@jo-ah.com

We want our customers to enjoy shopping with us so if there are any issues with your products or shopping experience, please let us know and we will do our best to help.